FAQs

Q: What payment methods do you accept?

A: We accept Cash on Delivery (COD) only. You pay in cash (USD) to the delivery person when your order arrives.

Q: Will Basilz ever ask me to pay in advance?

A: Never. If anyone claiming to be Basilz asks for advance payment, do not pay and contact us at support@basilz.shop.

Q: Can I cancel or change my order?

A: Yes, before it ships. Email support@basilz.shop with your order number as soon as possible. Once an order has shipped, we cannot change the address, and our Return & Refund Policy applies.

Q: How can I track my order?

A: When your order ships, we email you shipping details, including tracking where available. Tracking updates may take 24 to 48 hours to appear.

  • FREE SHIPPING 

    Enjoy complimentary shipping on every order delivered across the USA.

  • EASY RETURNS 

    A straightforward return process makes eligible returns simple and convenient.

  • CASH ON DELIVERY 

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